Terms and Conditions (TOS-Terms Of Service)
(Revised January 2008)
This is a legal agreement between you and HyperText Group, Inc.
This agreement concerns your purchase of a service in which HyperText Group agrees
to send your specified ("the service" or "the package") email message(s).
The responsibility of Email Marketing ends upon the delivery, cancellation, or refusal
of your email advertisement.
The ability to predict the amount of recipients that will open and respond to your
ad is simply not possible.
Success and Click-Through Rates (CTR) will vary solely on your ad message. We've
seen emails that over 75% of the people click on. We've also seen emails that generate
barely any clicks! So it's really impossible to predict that! Again, the main factor
will be your ad message and the quality of your data.
In some cases advertisers may experience little or no signups, sales, or inquiries
from their campaign.
We are NOT responsible for the success OR failure of your email marketing campaign.
Due to the nature and electronic data and service HyperText Group, Inc. provides,
HyperText Group, Inc. does not accept cancellations, requests for modifications,
or returns for credit or refund. All sales are final. In the event that a customer
requests a refund, HyperText Group, Inc. has full authority to affirm any refund
whatsoever.
You understand that this purchase will appear on your credit card statement under
the name HyperText Group and in the event you have any problems with this order,
you can contact us for a prompt resolution. You understand that by using our email
marketing services, we can't be held responsible for successes or failures that
may incur.
We respect ALL privacy acts. Being so, personal information of each lead used in
a campaign will NEVER be sold, divulged, or displayed!
Right to refusal: HyperText Group reserves the right to refuse any or all service
based on our company policy of respectable marketing practices at anytime. We hold
strict rules and regulation for our email marketing and hosting servers. We will
not host or email broadcast for illegal sexual content, illegal pirated software,
hate or discrimination message or website of any type.
Campaign starting date: The campaign starting date is specified at the time of order.
Due to variances in amounts of orders at different times, the starting date may
fluctuate, and we are in no way to be held responsible if your campaign does not
start by a specific date. You are guaranteed that HyperText Group will send the
number of emails you specify within 5 days of the campaign starting date. This is
the only guarantee for this service. In no event shall HyperText Group be liable
for any consequential, direct, indirect, incidental, punitive, or other damages
whatsoever (including, but not limited to, damages for loss of profits, loss of
information or other pecuniary loss) arising out of the use or inability to use
the service, even if HyperText Group has been advised of the possibility of such
damages.
We collect URL History (where you came from - and how you landed on our website),
IP Address, Location, Internet, Router, Modem, and Computer information on ALL orders
placed! We reserve the right to refuse and/or cancel an order based on the data
collected.
Any order that results in a Fraudulent Charge or Chargeback will be reported to
a fraud database used by over 1200 online advertising providers. All information
on fraudulent orders is blacklisted with all providers and ALL the information we
collect may be turned over to law enforcement authorities for further investigation.
Email campaign(s) will be delivered using the ad submitted with the order. In the
event that there is an error with the submitted Ad or any URLs, Images, or files
contained in the ad, the Client will not hold HyperText Group or its Partner/Affiliate
websites responsible for the error.
In the event that the Client's site becomes unavailable for any reason ("server
is down or unavailable, timed out, or shows to be active but with internal server
errors, 404 errors and other types of common or uncommon errors associated or not
with the internet and its underlying infrastructure"), the Client will NOT hold
HyperText Group or its Partner/Affiliate websites responsible for these errors.
Any and All campaigns delivered on behalf of the Client, using the Clients Ad during
this down time will not be credited or refunded.
Client understands that HIT COUNTERS on your site DO NOT ACCURATELY REPRESENT THE
NUMBER OF VISITORS SENT TO YOUR SITE FROM A CAMPAIGN. This is due to the large amounts
of traffic sent to the site in a relatively short timeframe. Client also understands
that HyperText Group does not guarantee sales or signups and will not issue a refund
if none are achieved.
We reserve the right to host any and all images that might appear in an email ad
on one of our servers.
The client understands and acknowledges that the campaign report received by HyperText
Group or its Partner/Affiliate websites to be true and accurate and agrees to hold
HyperText Group or its Partner/Affiliate websites, its parent company as well as
all companies and individuals involved harmless for any unexpected results arising
from any advertising campaign.
Support staff is available Monday thru Friday, 9am to 6pm CST. For tracking purposes,
ALL requests must be made via email. Client also understands that technical support
may not be available at the exact time in which the client initiates contact.
Client agrees to these terms of service and understands that they are legally binding.
HyperText Group reserves the right to stop a campaign at any time without refund
due to CAN-SPAM Violations.
HyperText Group will not promote spam, scam, hate, warez, hacking or any other site/offer
that could be considered offensive to the most discriminate viewer. Any attempt
to bypass our intended guidelines will result in account cancellation and no recourse
for refund. If you have any further questions or concerns, please do not hesitate
to contact us via e-mail.
Spam Reporting: If you unjustifiably complain to HyperText Group' upstream providers,
or any other third party, in relation to service that you receive from HyperText
Group, then your service may be terminated. HyperText Group reserves the right to
be the sole judge of what is justifiable and what is not.
Legal Use: If our services are used for illegal purposes, then you will be in violation
of our Terms & Conditions, and we will cancel your account immediately.
Changes in Services, Terms and Conditions, and Fees; HyperText Group may modify
these Terms and Conditions or service prices and may discontinue or revise any and
all other aspects of the service in HyperText Group's sole discretion upon 30 (thirty)
days notice. Subscriber shall be deemed to have accepted any such changes or modifications
by continuing to use the Service after the end of such thirty days period. A copy
of HyperText Group's standard Terms and Conditions including any such changes made
to such Terms and Conditions from time-to-time is available at
http://hypertextgroup.com/TermsOfService.aspx
or a new address of which HyperText Group gives subscriber notice.
If any provision of this Agreement is deemed invalid or unenforceable by any jurisdiction
or government agency having jurisdiction, that particular provision will be deemed
modified to the extent necessary to make the provision valid and enforceable and
the remaining provisions will remain in full force and effect.
These terms and conditions are subject to change at any time after the stated term
has ended.
By placing an order with us, you acknowledge that you agree to these terms and conditions.